● Emergency Support Service

Your Site Is Down. We're Already On It.

Around-the-clock monitoring and a global team ready to respond the moment something goes wrong — nights, weekends, holidays included. No panic, no delays, no excuses.

What we respond to

Site down or unreachable

We detect it before you notice

Hack or malware detected

Immediate containment & clean-up

Critical errors & white screens

Diagnosed and resolved fast

Update-caused breakages

Rolled back or patched immediately

Hosting & server issues

We liaise with your host for you

Emergency Service Features

Everything included in 24/7 emergency coverage

A comprehensive safety net that keeps your site online — and you informed every step of the way.

Proactive Uptime Monitoring

We check your site every 60 seconds around the clock. If something goes wrong, our team is alerted before you even notice — and we're already working on it.

Instant Emergency Response

No waiting in a queue. When a critical error is detected, our global team responds immediately — nights, weekends, public holidays, no exceptions.

Before & After Audit

We perform a full manual and automated comparison of your site before and after every emergency intervention so nothing is missed or left broken.

Post-Crisis Transparency

After every incident, you get a full written summary — what happened, why it happened, and exactly what we did to resolve it. No mystery, no guesswork.

Live Crisis Updates

We keep you in the loop throughout every emergency with email updates as the situation develops — so you're never left wondering what's going on.

Weekly Uptime Reports

Every week you receive a concise uptime and downtime report covering your site's performance, giving you a clear picture of your site's reliability track record.

Scope of Service

What emergency support covers

We’re completely transparent about what falls under emergency support and what doesn’t — no surprises on your bill.

✓ Covered

Emergency support includes

Site down / unreachable detection & restoration
WordPress white screen & critical error resolution
Malware detection, containment & clean-up
Plugin & theme conflict diagnosis & resolution
Update-caused breakages & rollbacks
Database connection errors & crashes
Hosting & server issue liaison
Emergency restore from backup
Full post-crisis written report
Weekly uptime & incident summary

✗ Not in Emergency Scope

What it doesn't include

New feature development or custom builds
Design changes or layout redesigns
Content writing or copyediting
SEO strategy or campaign work
Migrating to a new hosting provider
Building new WordPress installations from scratch

Need something outside this scope? We'll give you a clear quote or connect you with the right specialist — no dead ends.

How It Works

From alert to resolved in record time

Our emergency response process is structured, fast, and fully transparent.

We Detect the Issue

Monitoring catches errors before your visitors do — 60-second checks, 24/7.

Team Is Alerted

Our on-call engineer is notified instantly and begins triaging the problem.

We Fix It Fast

We audit, resolve, and verify the fix — before and after checks every time.

You Get the Report

A full written summary lands in your inbox — cause, fix, and prevention steps.

FAQ

Common questions answered

How do I send my login credentials?

You can include a self-destructing link with your login credentials during checkout. Or you can send them to us after you’ve signed up — at your convenience and through our secure channel.

What's included in your unlimited edits?

Unlimited edits include content edits, plugin setting changes, and CSS adjustments. They do not include custom development (PHP, custom plugins, custom themes), graphic design, PSD-to-WordPress builds, or building out new websites or subdomains.

Do you manage WooCommerce websites?

Websites with advanced functionality like WooCommerce require our Perform Plan. They take more resources to manage, so ensuring you’re on the right plan means we can dedicate what’s needed to keep your site secure, fast, and running smoothly.

Does it matter what host I'm using?

We’ll work with any hosting provider regardless of your setup. We understand different websites have different needs and budgets. If you’d like to upgrade, we’re happy to recommend our trusted hosting partners

How does onboarding work?

Once you sign up for the care plan that makes the most sense for you, you’ll receive a welcome email with details about how to securely send your login credentials. Once we receive your WordPress dashboard and hosting access, we’ll have your plan fully implemented within 24–48 hours. Speed enhancements can take up to a week since we optimize carefully for your unique environment.

What if I have multiple sites?

Each care plan covers one single site. If you have 3 websites you’d like managed, you’ll need 3 plans. You’re welcome to choose different plans for each website depending on its needs.

Do you offer phone support?

We’ve built our team to be lean and global, so all support runs through email. While we don’t offer phone support, our email support is fast, effective, and friendly — and you’ll find our response times are far ahead of industry standards.

Client Stories

Peace of mind, around the clock

WP Warrior saves my blood pressure many, many points on a daily basis. The best website team my company has ever had.

Corrin Campbell

Marketing Director

In 60+ days there hasn't been a single failed response or issue not taken care of. Incredible customer service every step of the way!

Jake Hyten

Startup Founder

I spent hours researching who to hire. I picked WP Warrior and I just love working with them. They truly care for my site and keep me posted on everything.

Rita Paiewonsky

WP Warrior Customer

Don't wait for a crisis to get covered

Your site is live 24/7 — your protection should be too. Get emergency coverage and sleep soundly tonight.

Month-to-month · Cancel anytime · No contracts

24/7 WordPress maintenance and support for serious website owners, white-label site management for agencies and freelancers.